Ludonova Support
Need help with Ludonova? We’re here to help.
Ludonova is a free Ludo game developed and published by RefPay Media Pvt. Ltd. for entertainment purposes.
If you have a question, encounter a technical problem, or need help with the game, you can contact our support team.
How Can We Help?
Game & Gameplay Issues
Having trouble while playing Ludonova?
You can contact us about issues related to:
- Pass & Play
- Vs Computer
- Online gameplay
- Game controls
- Dice or token behavior
- Game progress
- Gameplay errors
- Other in-game issues
Please describe the issue clearly and, if possible, include the steps that led to the problem.
Online Gameplay
The Online mode requires an internet connection to connect with the game’s online services.
If you’re experiencing problems with online gameplay, please include details such as:
- What happens when you try to start an online game
- Whether the problem occurs consistently
- Whether other internet-connected apps are working normally
- Your device and operating system
- Any error message displayed by the game
This information can help us understand and troubleshoot the issue.
Technical Problems
You can also contact us if Ludonova:
- Crashes or closes unexpectedly
- Does not start properly
- Freezes during gameplay
- Displays visual or gameplay errors
- Has performance problems
- Behaves differently after an update
Before Contacting Support
For common technical problems, you can try the following:
- Make sure your device has sufficient available storage.
- Make sure your device’s operating system is supported and up to date.
- Restart the game.
- Restart your device.
- For Online gameplay, check your internet connection.
- Make sure you are using the latest available version of Ludonova.
If the problem continues, contact us with details about the issue.
Contact Ludonova Support
For assistance with Ludonova, contact:
RefPay Media Pvt. Ltd.
Email: contact@refpaymedia.com
When contacting support, please include:
- A brief description of the problem
- The game mode where the problem occurred
- Your device model
- Your operating system version
- Ludonova app version, if available
- A screenshot or screen recording, if helpful
Please do not send passwords, payment information, or other sensitive personal information in a support request.
Frequently Asked Questions
Is Ludonova free?
Yes. Ludonova is currently available as a free game and does not require a premium plan or subscription.
Do I need to create an account?
No. Ludonova currently does not require sign-up or sign-in.
Does Ludonova contain advertisements?
No. The current version of Ludonova does not contain advertisements.
Does Ludonova send push notifications?
No. Push notifications are not currently available in Ludonova.
Can I play Ludonova without an internet connection?
The availability of offline gameplay depends on the specific game mode. Pass & Play and Vs Computer are designed for local gameplay, while the Online mode requires an internet connection.
Can I play with other people?
Yes. Ludonova includes Pass & Play for local multiplayer on one device and an Online mode for playing with friends where the online service is available.
Can I play against the computer?
Yes. Ludonova includes a Vs Computer mode that allows you to play against AI opponents.
Privacy & Terms
For information about how Ludonova handles privacy and the rules governing your use of the game, please review:
About Ludonova
Ludonova is developed and published by RefPay Media Pvt. Ltd.
RefPay Media is a technology-driven company with operations in India and Singapore. The company develops and delivers digital products and technology-enabled solutions alongside its broader digital business.
Ludonova is designed for entertainment purposes.